Voyager | Privacy

This Privacy Policy explains how Voyager BV (“Voyager”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit voyager.be, contact us, or use our services.

1. Data Controller
   Voyager BV
   Lange Winkelhaakstraat 26
   2060 Antwerp
   Belgium
   Enterprise number: BE0563 531 101
   Email: info@voyager.be

2. Personal Data We May Collect
   Depending on how you interact with the website or with Voyager, we may collect and process the following categories of personal data:

• Identification and contact details, such as your name, email address, phone number, company name, and any information you submit through contact forms or email.

• Communication data, including the content of messages, inquiries, and correspondence.

• Appointment and scheduling data, when you book or request a meeting through Calendly or another scheduling tool.

• Technical and usage data, such as IP address, browser type, device information, pages visited, date and time of access, referral source, and interaction data.

• Marketing preference data, such as whether you opted in to receive communications from us.

3. How We Use Personal Data
   We may process personal data for the following purposes:

• To respond to inquiries and provide requested information.

• To communicate with clients, prospects, suppliers, and other contacts.

• To plan, schedule, and manage meetings or consultations.

• To deliver and improve our website, services, and user experience.

• To maintain website security and prevent misuse.

• To comply with legal and regulatory obligations.

• To send marketing communications where permitted by law or based on consent.

4. Legal Bases for Processing
   Where the General Data Protection Regulation (GDPR) applies, Voyager processes personal data on one or more of the following legal bases:

• Your consent.

• The performance of a contract or steps prior to entering into a contract.

• Compliance with a legal obligation.

• Our legitimate interests, such as operating our business, communicating with customers, improving our services, and securing our website, provided these interests are not overridden by your rights and freedoms.

5. Calendly Integration
   To carry out the scheduling integration, access to the Calendly account of Organic Concept may be required. The final appearance and user experience of the scheduling flow may remain partially dependent on Calendly’s styling options, features, and technical limitations.

When you use a scheduling tool embedded in or linked from our website, personal data may also be processed by the relevant third-party provider in accordance with that provider’s own privacy documentation and contractual arrangements.

6. Sharing of Personal Data
   Voyager may share personal data with trusted third parties only where necessary, including:

• Hosting, website, analytics, communication, and scheduling providers.

• Professional advisers, such as legal, accounting, or IT service providers.

• Public authorities or regulators, where disclosure is required by law.

Where third parties process personal data on our behalf, appropriate contractual and security arrangements are put in place where required.

7. International Transfers
   If personal data is transferred outside the European Economic Area, Voyager will take appropriate steps to ensure that the transfer is protected in accordance with applicable data protection law, for example through adequacy decisions or appropriate contractual safeguards.

8. Retention
   Personal data is kept no longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

9. Your Rights
   Subject to applicable law, you may have the right to:

• Access your personal data.

• Correct inaccurate or incomplete personal data.

• Request deletion of your personal data.

• Restrict or object to certain processing.

• Request data portability, where applicable.

• Withdraw consent at any time, where processing is based on consent.

• Lodge a complaint with the competent data protection authority.

To exercise your rights, you can contact Voyager at info@voyager.be.

10. Cookies and Analytics
    If the website uses cookies or analytics technologies, these may collect information about your browsing behavior and device. Where required by law, non-essential cookies will only be placed with your consent. A separate cookie policy or cookie banner may provide more detailed information.

11. Security
    Voyager takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

12. Third-Party Websites
    The website may contain links to third-party websites or services. Voyager is not responsible for the privacy practices of those third parties. Users are encouraged to review the privacy policies of any external websites they visit.

13. Changes to This Policy
    Voyager may update this Privacy Policy from time to time. The most current version will be published on this page with the updated revision date.

14. Contact
    For questions about this Privacy Policy or the processing of personal data, please contact:

Voyager BV
Lange Winkelhaakstraat 26
2060 Antwerp
Belgium
Email: info@voyager.be